10 free sample questions from a bank of 214, with the correct answers and explanations. No signup required — start practising right now.
1Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Customer Voice survey
Customer Service Hub
Enterprise Asset Management
Event management
Answer:
2A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
Use Customer Voice to collect and analyze survey results
Use Power Automate to automatically send Customer Voice surveys
Create surveys in Dynamics 365 Marketing by using Questionnaire
Use Customer Voice to compile results from the existing third-party app
Answer:
3You have a chart that displays a summary of accounts by industry.
You need a chart that groups the account data by city instead of by industry. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Expand the existing chart.
Edit the existing chart.
Select the city field in the drill-down menu.
Create a new chart.
Answer:
4HOTSPOT -
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents.
For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
5DRAG DROP -
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365
Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
6A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
By default, all available currencies can be used.
By default, a base currency is available and other currencies can be added as needed.
Exchange rates are automatically updated.
Exchange rates need to be updated manually.
Answer:
7DRAG DROP -
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
✑ Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
✑ Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
8A company wants an application that meets the following requirements:
✑ Display the latest news about the company.
✑ Recommend leads to sales team members.
You need to identify an application to meet the requirements.
What should you recommend?
LinkedIn Campaign Manager
Dynamics 365 Sales Insights
LinkedIn Sales Manager
Dynamics 365 Customer Service
Answer: A
9You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales.
You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration.
Which three tools should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
SharePoint Online
Microsoft Teams
Power BI
OneDrive for Business
Power Automate
Answer:
10HOTSPOT -
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area: