10 free sample questions from a bank of 138, with the correct answers and explanations. No signup required — start practising right now.
1You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?
Microsoft Office 365 activities
all entities and fields
entities and fields with auditing enabled
user access information only
Answer: C
2A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?
Microsoft OneDrive for Business
Microsoft Skype for Business
Microsoft Office 365 Delve
Yammer
Microsoft Office 365 Groups
Answer: E
3You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?
Use the organization Insights tool.
View the Health section of Microsoft Office 365 Admin portal.
View the Power platform Admin center.
Run the Dynamics 365 Diagnostics tool.
Answer: D
4You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products. Which type of portal should you implement?
Partner
Customer Self-Service
Employee Self-Service
Community
Custom
Answer: B
5DRAG DROP -
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
6DRAG DROP -
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
7You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
✑ Delete known items that use large amount of storage.
✑ Perform bulk deletes on suspended system jobs.
✑ Delete audit logs older than six months old.
✑ Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
The current audit log cannot be deleted.
Email attachments can only be deleted when the associated email is deleted.
The system can take up to 24 hours to update storage information.
Suspended workflows are in a waiting state, therefore cannot be deleted.
Answer: C
8Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Sales administrator for a software company. The sales team need to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneDrive for Business.
Does the solution meet the goal?
Yes
No
Answer: B
9You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure for the new solution?
Installed date
Version
Security
Option value prefix
Answer: D
10You are a Dynamics 365 Customer Service system administrator.
You need to reduce the database size and reduce the rate at which the size of the audit log increases.
What should you do?
Back up the production instance and restore to a Sandbox instance. Delete the audit log.
Turn auditing features off for entities or fields that are not needed.