Certified Experience Cloud Consultant — Free Practice Questions
10 free sample questions from a bank of 115, with the correct answers and explanations. No signup required — start practising right now.
1Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?
Salesforce Connect
Salesforce AppExchange
Salesforce Accelerator Directory
Salesforce Accelerator Catalog
Answer: B
2Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?
Manually share cases.
Create a Sharing Set for the Account.
Move users who need case access to a higher level in the Role Hierarchy.
Configure an External Account Hierarchy.
Answer: D
3Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.
Answer: B
4Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
Channel Menu
Service Your Way
Service Console
Chat
Answer: A
5Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
How should CK help compile these preferences?
Use the standard Preferences Chatbot to gather the preferences.
Create a Lightning Bolt solution that already includes all the preferences.
Build a Service Console to gather the preferences.
Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
Answer: D
6Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)
Components in the template header and footer sections cannot be assigned to an audience.
Up to 2,000 audiences can be created.
Domain criteria are not available in sandbox or Developer Edition orgs.
Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
Record Type criteria cannot be assigned to a component.
Answer:
7Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)
Number of lead records created
Average Handle Time compared to Bot Session Time
Case deflection
CSAT (Customer Satisfaction score)
Case Type by Issue
Answer:
8Ursa Major Solar (UMS) wants to streamline back-end processes and workflows for its employees. UMS recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should UMS look for potential Lightning Bolt solutions?
Salesforce Connect
Salesforce Accelerator Catalog
Salesforce Accelerator Directory
Salesforce AppExchange
Answer: B
9No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)
When possible, one should create and assign queues as owners of records created by guest users.
Queues cannot be assigned as owners of records created by guest users.
Default owner does not need Read/Write access to view the records created by guest users.
Any active user in an org can be assigned as the default owner of records created by guest users.
Setting the default owner for records created by guests is an option in Experience Cloud sites.
Answer:
10Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
Create and assign a permission set to the users and site.
Enable the Customer Identity profile or permission set.
Add user to the All Customer Portal Users public group.