Certified Business Analyst — Free Practice Questions
10 free sample questions from a bank of 110, with the correct answers and explanations. No signup required — start practising right now.
1Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
Answer: A
2Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Vision, Values. Methods, Obstacles, and Measures (V2MOM)
Business Process Modeling Notation (BPMN)
Integrated DEFinition for Process Description Capture Method (IDEF3)
Answer: A
3Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
Power users and top sales earners
Executive sponsors and sales leadership
System admin and project manager
Answer: A
4The business analyst (BA) at Universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the risk level of the user stories?
Team, budget, and timeline impact
Scope, resource, and documentation impact
Technical, operational, and regulatory impact
Answer: A
5New Interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst Is mapping the process to document the overall lead creation process.
What should the process map look like?
A somewhat detailed process map that is easy to remember and self- explanatory
A very detailed process map that is unambiguous and version controlled
A simple process map that is high-level and covers key aspects
Answer: B
6Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
The functionality described in the test case is working as expected.
The stakeholder wants to change the label of several fields described in the test case.
The stakeholder wants to add two new fields that were excluded from the test case
Which step should the business analyst take next?
Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case back to the stakeholder for immediate testing.
Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
Acknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested.
Answer: C
7A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation Including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
Include the persona's perspective for acceptance criteria and the overall perspective for definition of done.
Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
Answer: B
8Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of Its Sales Cloud instance. NTO has previously implemented a complex security solution with organization-wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (BA) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
User adoption
Scalability
System downtime
Answer: B
9A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
Builds accountability, increases revenue, and decreases overall time spent on requirements
Identifies improvements, decreases project costs, and starts the change process
Engages stakeholders, identifies improvements, and starts the change process
Answer: C
10As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gam the end users' cooperation?
Identity key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liaison between business and technical teams.
Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.