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CSA — Free Practice Questions

10 free sample questions from a bank of 524, with the correct answers and explanations. No signup required — start practising right now.

1A Service Catalog may include which of the following components?
  • Order Guides, Exchange Rates, Calendars
  • Order Guides, Catalog Items, and Interceptors
  • Catalog Items, Asset Contracts, Task Surveys
  • Record Producers, Order Guides, and Catalog Items
Answer: D
2From the User menu, which actions can a user select? (Choose three.)
  • Send Notifications
  • Log Out ServiceNow
  • Elevate Roles
  • Impersonate Users
  • Order from Service Catalog
  • Approve Records
Answer:
3What is a quick way to create a report from a list view?
  • Click on filter breadcrumb, drag and drop on the Report > Create New module
  • Click Funnel, define filter conditions, click Create Report
  • Click Context Menu, select Create Report
  • Apply filter, right click on column header, select Bar Chart
  • Apply filter, right click on column header, select Create Report
Answer: D
4What import utility do you use when the field names on the import set match the name of the fields on the Target table?
  • Schema Mapping
  • Automatic Mapping
  • Mapping Assist
  • Mapping Dashboard
Answer: B
5As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
  • Knowledge
  • ServiceNow Wiki
  • Knowledge Now
  • SharePoint
  • Stack Overflow
Answer: A
6A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
  • Have them clear their cache.
  • Have them use the gear icon to set the employee's time zone.
  • Recommend they use Chrome, instead of Explorer.
  • Use the system properties to correct the instance's time zone.
  • Have them correct the time zone on their computer.
Answer: B
7What are three security modules often used by the System Administrator? (Choose three.)
  • System Properties > Security
  • Utilities > Migrate Security
  • System Security > Security
  • Self-Service > My Access
  • System Security > Access Control (ACL)
  • Password Management > Security Questions
  • System Security > High Security Settings
Answer:
8When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
  • Make sure the latest flows are activated.
  • Use the instance Incognito setting to quickly toggle between requester and approver.
  • Impersonate the requester to ensure the form works.
  • Make sure the requester's user record has a manager specified.
  • Create and select your Testing Update Set, before starting the test cases.
  • Use your Admin account, so you can approve the items quickly.
Answer:
9What is a no-code approach to control the mandatory or read-only state of a form field?
  • UI Action
  • Client Script
  • UI Script
  • UI Rule
  • UI Policy
Answer: E
10When moving multiple update sets at one time, what might you do to facilitate the move?
  • Batch
  • Verify
  • Test
  • Preview
Answer: A
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