CIS-ITSM — Free Practice Questions
10 free sample questions from a bank of 303, with the correct answers and explanations. No signup required — start practising right now.
1Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?
- Just CIs defined directly in cmdb_ci_computer
- CIs defined directly in cmdb_ci_computer and all parent classes
- CIs defined directly in cmdb_ci_computer and all child classes
Answer: C
2Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?
- Internal/External Highlighting
- Search as User
- Show User Viewable
- User Only View
Answer: B
3Which catalog property allows users to save partially-completed requests to complete and submit at a later time?
- Edit cart layout
- Enable wish list
- Enable cart save
- User partial save
Answer: B
4Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
- Processes
- Flows
- Procedures
- Actions
- Scripts
Answer: B
5Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
- itil
- task_worker
- sc_fulfiller
- catalog_fulfiller
- fulfiller
Answer: A
6Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
- Knowledge Item
- Record Producer
- Content Item
- Order Guide
- Catalog Item
Answer: C
7What is an example of a good use case for an Order Guide?
- Order a set of Dishes
- Order a Custom Automobile
- Order a Technical Consultation
- Order a Couch
- Order a case of Laundry Soap
Answer: B
8Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
- On the Cart Layout, Columns tab, unselect Quantity column
- On the Catalog Item, Columns tab, unselect Quantity column
- On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity
- On the Catalog, Advanced View, unselect Use cart layout, select No quantity
- On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
Answer: C
9A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
- Build report on SC Task table, Group by Variables for Computer > Extra memory
- Build report on Requested Item table, Group by Variables for Computer > Extra memory
- Build report on Task table, Group by Variables for Computer > Extra memory
- Build report on Request table, Group by Variables for Computer > Extra memory
- Build report on Catalog Item table, Group by Variables for Computer > Extra memory
Answer: B
10Which record type would you use for an Ask a Question form that would generate an Incident?
- Record Producer
- Order Guide
- Linked Item
- Catalog Item
- Content Item
Answer: A
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